How the Water Damage Restoration Process Affects You.
SERVPRO of Indianapolis East for all your restoration needs.
Safety is everyone’s responsibility on a water damage work site. A primary concern in water damage safety is protecting employees. Observing appropriate safety procedures will help keep workers safe and healthy while they work in unsafe or unhealthy environments.
Restorers inspect the area where water has intruded to identify the extend to which water has mitigated through materials and the damage that has occurred. We discuss this with the building occupants about their observations to help further define the nature of the water damage and water damage tips to be aware of.
The information we gather in this initial inspection is documented and used to plan the needed emergency procedures as trained restoration experts.
During the process of drying a building, restorers conduct ongoing inspections. They inspect and measure moisture conditions inside the building and in materials affected by the water. Information gathered in the ongoing inspections is documented and used to determine whether wet materials are drying properly.
When the structure and contents are considered dry, restorers conduct a final inspection. This information is documented to show that the building materials and contents have been restored to acceptable conditions. Restorers document not only conditions of the building and structure, but also the work procedures that are followed to address those conditions.
The restorers concern with any wet building is to prevent damages caused by water and moisture from becoming worse. Effective mitigation of a water intrusion will reduce the amount of damage a property suffers and thus also reduce the cost of restoring the property to its condition before the loss. Mitigation is important because it helps the occupant recover more quickly from the water loss event.
Call us at SERVPRO of Indianapolis East for all your restoration needs.
Water Intrusion in your Home and First Steps
Here to Help.
As a leader in the cleaning and restoration industry, we strive to meet or exceed the expectations of every customer, client, and business that is involved with water damaged property. Every property, every project, every customer deserves excellence.
Water intrusion in a home or business is always a traumatic event. Effectively restoring a water-damaged property is such a valuable service to any homeowner or business owner. This type of disruption creates stress and uncertainty for many individuals and can be very costly.
This is when you call us at SERVPRO of Indianapolis East to provide guidance and assistance to ensure the best decisions are made through these difficult times.
Excessive water and moisture in any indoor environment can pose health risks for occupants and if it is not resolved properly. Water intrusion can cause severe damages to both your structure and contents.
Properly mitigating, drying, and restoring a water-damaged structure requires training, expertise, and specialized equipment. With hands-on experience and coaching in the field, we are the best in the industry.
The goal of emergency actions is to protect your structure and contents from further damage, establish a safe environment, extract water, demo unrestorable materials, and create the conditions for drying the structure and contents effectively. This typically involves calculating and positioning air movers and dehumidifiers within the affected area.
Once the equipment is placed, we monitor the drying process and make sure it is working properly. Monitoring services continue until the structure and contents are dry as we evaluate, update monitoring logs, and make adjustments as needed.
Call us at SERVPRO of Indianapolis East , “Like it never even happened.”
How to prepare for water damage in your home.
SERVPRO of Indianapolis East is here to help.
Here at SERVPRO of Indianapolis East, we are available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.
We Answer the Phone, Ready to Help
We understand when you are ready to call, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through. SERVPRO of Indianapolis East has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration as the cornerstone of our business.
What to Expect
When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO of Indianapolis East professionals may be needed.
Here are some of the questions you may be asked:
Your name and contact information
Your insurance information (if applicable)
The street address of the water-damaged home or business
When did the flooding or water damage occur?
What caused the water damage (if known)?
Is there electricity available (on-site)?
We specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.
Call us today at SERVPRO of Indianapolis East for more information.
Customer Service Is Our Top Priority
Happy customers are the key to success.
What Our Customers Are Saying About Us
"When our house was inundated by a flood, the team at SERVPRO were absolute rock stars in getting us taken care of. Their expertise and knowledge in how to deal with a disaster like that was invaluable to getting us back on our feet. I truly don't know what I would have done without their help. Anytime I need a service they offer, they will be the very first phone call I make!"
"SERVPRO provided excellent customer service. Carpets look amazing, we couldn't ask for better! If you're looking for any kind of cleaning or restoration service, no need to look further. I highly recommend this company!"
These are actual real quotes from our customers. We pride ourselves on excellent customer service. Without happy customers, there is no SERVPRO of Indianapolis East. So going the extra mile to make you smile is what we do. Our teams are highly trained in water and fire cleanup and restoration and also how to provide excellent customer service.
No one is perfect, and we're not saying that we are either. Sometimes things are bound to happen, but how you respond to a negative situation defines you. If a problem does arise in the course of doing business, we'll address the situation and do our very best to resolve the issue as quickly as possible. That's our belief here at SERVPRO, turn a negative situation into a more positive one.
Excellent customer service is paramount in today's world. Customers research businesses online before they visit or buy from them. Having easy access to the web has radically changed the way people shop for almost everything today. If your business is not performing well, the potential customers will know about before they ever call you. Buyers value online reviews and will make an informed decision based on what others have said about you.
Always here To Help
Here at SERVPRO, we strive for excellent customer service every day. One way we do this is by promptly answering your phone call, day or night, 24/7. During the daytime hours, our office manager is onsite to take all incoming calls and answer your questions. After regular business hours, we always have a live SERVPRO representative ready to assist you. If your call is an emergency, then you're immediately connected to our on-call teams.
We Love Our Customers
We take customer service and attention to detail very seriously, and it shows to our customers. When we have a repeat customer or a referral from happy clients, it makes our day. You're the most important part of what we do here at SERVPRO. Restoring homes and businesses after fire and water damage is vital, but it's the people we like to help most. Returning your life to normal after a disaster is our primary focus. SERVPRO of Indianapolis East believes that happy clients are the key to success.
Commercial Cleaning Services In Indianapolis
Call SERVPRO of Indianapolis East for all of your commercial cleaning and restoration needs.
Spending extra time and resources to clean and disinfect your office or warehouse space is something you don't always have time to do. Please turn to the professionals and let us handle the everyday wear and tear that gradually soils your Indianapolis business. When dirt, odor, and moisture problems go beyond the scope of your regular janitorial staff, you need to call SERVPRO of Indianapolis East for prompt service.
We specialize in all commercial cleaning services, from removing an odor problem to deep cleaning flooring and carpets, you can rely on us to make your workspace look its very best. SERVPRO of Indianapolis East can work around your regular business hours, so there will be no disruption or downtime for your office. From general cleaning of workspaces to heavy cleaning of warehouse walls and ceilings, we have specialized training, products, and equipment to get your commercial property clean and safe.
A clean office promotes employee health and safety, production, and overall happiness. A clean business keeps customers coming back. SERVPRO of Indianapolis East wants to help keep your facility clean and a place where people want to work and buy from. We have service agreements that range from weekly cleaning services, quarterly, or by the call. We'll work with you and around your schedule and cater our services to your needs. We will work with you and around your schedule to limit business interruption.
Biohazard and Sewage
SERVPRO technicians are well trained to safely remove biohazards and dispose of them properly following OSHA and health regulations. Water from sewer system backups should be considered very dangerous and is best left to the professionals. Equipped with the necessary safety apparatus and cleaning products, we can help transform these unhealthy environments into clean and safe workspaces.
Trauma and Crime Scene Cleanup
Accidents and crime scenes often have blood or other biohazard contaminants that may pose a severe health risk. Our highly trained service professionals will respond immediately to safely clean and disinfect any trauma or crime scene with empathy and respect.
Carpet and Upholstery
A good rule of thumb is to have your carpet and upholstery professionally cleaned every six months. Protect your investment by calling us to clean and maintain your carpet and upholstery. Ceilings, walls, and floors are exposed to dirt, dust, and other contaminants from inside and outside. Whether they need general maintenance cleaning, or heavy cleaning from smoke or fire damage, SERVPRO of Indianapolis East has the expertise to do the job right the first time.
Odor Removal and Deodorization
We have several different types of deodorization techniques. One of our Project Managers will discuss with you the method that will be most beneficial for your property. Masking the odors and other shortcuts are not what we do. We thoroughly address the source of the odor, so it doesn't return.
Vandalism and Graffiti
SERVPRO offers emergency services for board up due to broken windows or damaged structures. Often simple acts of vandalism, like breaking a window, can cause significant water and mold damage if not addressed promptly. In addition to removing spray-painted graffiti from exterior walls, we also clean driveways, sidewalks, asphalt, metals, glass, wood, plastic, and masonry.
Call SERVPRO for Your Commercial Cleaning Needs
SERVPRO of Indianapolis East has the experience, equipment, and expertise to make it "Like it never even happened." Whether you have a small store or a multi-building complex, click here or call the commercial cleaning and restoration experts at SERVPRO of Indianapolis East at 317-222-5068. We can work around your schedule so that your business has no interruptions and remains open.
Common Fires And How To Stay Safe
Be prepared to help you and your family stay safe.
Every day homes and businesses in and around the Indianapolis area experience an accidental fires. It may not seem like it, but structure fires happen often. These are often smaller fires that are extinguished quickly by either the owner or the fire department. We don't usually hear about the smaller fires; it's the more massive fires that make the news where significant damage has happened, or worse when someone might have been injured.
These fires disrupt the lives of homeowners, tenants, and businesses and can cause thousands of dollars to repair. Even the smaller fires can cause severe smoke and soot damage throughout the building. The flames are often extinguished quickly, but the smoke moves everywhere, getting into every nook and cranny. While there will be flame damage right near the source, most of the damage will be from the smoke of the fire.
The smoke will cause some discoloration on the ceiling and walls nearby. Smoke will often gather in the corners of the room, causing discoloration and smoke webs or soot tags. These webs or tags are often in corners and look like a spider web that caught the smoke and soot. So while it seems like a lot of soot got stuck on a pre-existing spider web, it is actually a whole new structure that happened because of the fire.
A fire in your home can be devastating financially and emotionally for your family. Many times the occupants are displaced, and their entire lives disrupted. Although there is no way to prevent every fire, there are steps that you can take to minimize your family's risk of being victims.
Install Smoke Alarms
Install smoke alarms on every level of your home, inside sleeping areas, and outside every bedroom. Check once a month to be sure these alarms are functioning and replace batteries as needed. To reduce false smoke alarms, you will want to make sure the smoke alarm in the kitchen area is 10 feet away from the stove and cooking appliances.
Develop A Fire Escape Plan
Decide on a fire escape plan with your family members and practice this plan often. This plan should outline a safe way to get out of every room and every level of the structure. Establish a safe place to meet outside of your home in case of fire or smoke. This might be across the street at a neighbors house or at least a safe distance away from the house.
Install A Fire Extinguisher
Having a fire extinguisher in your kitchen is essential. This will can help you in case a fire starts while cooking. The best place for the fire extinguisher is away from the higher risk fire areas like the oven and stovetop. A good storage area would be under the kitchen sink, or in the food pantry.
Close Bedroom Doors
It is recommended to close the bedrooms doors while sleeping. If a fire should start outside your bedroom, you want to lower the risk of smoke inhalation by keeping your door closed while sleeping. By closing your bedroom door, the smoke alarm located nearest to the fire should wake you up before smoke has had a chance to infiltrate your bedroom.
Why Call SERVPRO
Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.
We carefully inspect and pre-test every area of your property and your belongings to determine the extent of the fire and smoke damage. This step is crucial to developing a plan of action best suited to restore your property.
SERVPRO of Indianapolis East has the equipment, expertise, and experience to restore your fire and smoke damage. We will also treat your family with empathy and respect and your property with care. Call us 24/7/365 even on holidays, were always open, and ready to respond to your call. You can click here to contact us or call 317-222-5068.
Tornadoes In Central Indiana
Be alert, stay alive! Tornadoes are possible anytime there are strong storms.
Tornadoes can strike without warning and destroy a community in seconds. A tornado is a rotating column of air that occurs during a thunderstorm and can have wind speeds that reach up to 300mph. Because wind is invisible, it is hard to see a tornado unless it forms a condensation funnel made up of water droplets, dust, and debris.
Know The Signs And Be Prepared
Before a tornado warning is issued for your area, here are some things to keep in mind. Know the signs of a tornado, a rotating funnel-shaped cloud, an approaching cloud of debris, or a loud roar similar to a freight train. Many people have reported that when a tornado is approaching, the sound they hear is like a train barreling down the tracks. Know your community's warning system and understand the difference between a tornado watch and warning.
A warning means a tornado is already occurring or will occur soon and to go to a safe place immediately. A watch means conditions are favorable, and a tornado is possible. Listen to NOAA Weather Radio or your local news channel for current emergency information and instructions. With advanced technology in weather forecasting, meteorologists can pinpoint circling winds and inform the public like never before.
Assemble An Emergency Kit
Assemble an emergency kit for you and your family. Put these items in zip lock bags and store them all in a plastic tub. Many different times can make up a kit, but here are a few of the basics to keep in mind.
It's recommended to have one gallon of water per person for at least three days, drinking and sanitation. At least a three day supply of non-perishable food per person. Battery-powered or hand-crank radio and a NOAA Weather Radio with tone alert. A flashlight, first aid kit, and extra batteries are all essential to keep in your kit.
Where To Go
Preparation is essential, and something we should all take time to do. It's a great idea to plan ahead of a disaster and chose a place where family members can gather if a tornado is headed your way. It could be your basement or storm cellar, a center hallway, bathroom, or closet on the lowest level. Put as many walls as possible between you and the outside. Get under a sturdy table and use your arms to protect your head and neck. Always remember to stay away from windows, doors, and outside walls.
Understanding The Risk
Know your area's tornado risk. In the U.S., the Midwest and the Southeast have a higher risk for tornadoes. If you lived on the west coast, you probably would read about mudslides and wildfires preparedness rather than thunderstorms and tornadoes.
The infamous Tornado Alley, Texas, Oklahoma, Kansas, and Nebraska, still leads in the number of tornadoes. While Indiana is not one of the states that make up the region known as Tornado Alley, tornadoes aren't unusual in Indiana. Indiana averages 22 tornadoes each year, and that's why it's crucial to plan ahead to help keep your family safe.
If You Have Storm Or Tornado Damage
We can help! Call SERVPRO of Indianapolis East. We offer emergency restoration services after a storm has passed. Some of these services include roof tarping, covering broken windows, water removal, and structure dry out. We're always available 24/7/365, even on holidays. You can expect an immediate response day or night. 317-222-5068
We Can Handle Any Size Disaster
From a two-story to a twenty-two story building, SERVPRO of Indianapolis East has you covered.
Whether your business is a small retail store or a multi-building campus of buildings, SERVPRO of Indianapolis East has the expertise and the equipment to handle any size fire, water, or mold emergency in central Indiana. While a fire, flood, or storm damage can cause substantial damage to your business, it doesn't have to mean the end of your business. Your call to SERVPRO of Indianapolis East is the first step to getting your business back up and running to full speed.
Commercial Water Damage
Water damage can happen in many ways. In an apartment complex, there could be an overflowing bathtub or toilet that causes damage. A frozen pipe in a warehouse could burst and cause extensive damage. A burst pipe or a leaking roof in a manufacturing plant can shut down the production line causing huge losses. Our main priority is to minimize downtime and get your business back. We understand that time is money and that an immediate response is critical.
When any of these events happen, it's crucial to call SERVPRO of Indianapolis East to mitigate the damage immediately. When hiring a water damage cleanup company, it's essential to make sure they have the expertise and equipment to handle large scale jobs. Our office routinely sees residential and commercial calls, and we also have managed massive multi-million dollar projects.
Commercial Fire Damage
Even the smallest of fires can result in extensive smoke and water damage to a building. While the fire itself can be isolated and extinguished quickly, the culprit of most damage after a fire is the smoke. Smoke can get into the ductwork and quickly spread throughout the building. With fire and smoke damage, it's crucial to hire fire restoration professionals that can quickly restore your business, warehouse, facility, or residential complex.
Commercial Mold Remediation
Mold is the result of a moisture problem that has usually been neglected. This can be the result of a leaky pipe hidden behind a wall or in a ceiling. Mold can also grow quickly when there is water damage from the contaminated water source such as a broken sewer pipe or flooding from a nearby river or stream. Contaminated water, also known as gray water or black water, can quickly promote mold growth in less than 24 hours. If not treated, it can quickly grow and cause property damage and potential health risks among inhabitants.
Commercial Storm Damage Cleanup
Central Indiana routinely sees severe storms, and they can cause many different types of damage to a building. They can cause flooding from rising rivers, and water leaks from damaged roofs. They can also cause fires from lightning strikes. Tornadoes and high winds can break windows, tear down walls, rip off roofs, and in the worst cases, they can level the entire building. SERVPRO of Indianapolis East has the equipment, experience, and knowledge to handle any size storm damage restoration project.
Damage to a business can come in many forms. From fire to flooding to water damage to storm damage and everything in between, SERVPRO of Indianapolis East has the experience, equipment, and expertise to make it "Like it never even happened." Whether you have a small store or a multi-building complex, call the commercial restoration, remediation, and cleaning experts at SERVPRO of Indianapolis East at 317-222-5068 or contact us here.
Top Reasons For Water Damage
Call SERVPRO of Indianapolis East. Our expert technicians are trained to handle a mess like this.
Water damage can happen to your Indianapolis home or business in many different ways. In this blog, we will outline some of the most common sources of water damage. It's very likely that you have had water damage at one point or another, or may know someone who has.
If you think about water damaging your home, you might imagine the cause to be from a hurricane, tornado, or other natural catastrophes. The unfortunate reality is that most water damages are caused when ordinary household appliances fail. It's important to know the areas around your home that pose a threat for damage, and what to do after it happens.
Washing machine leaks are one of the most common causes of flood damage in a home and can result in significant damage not only in the laundry room but also in adjacent rooms and areas. Some laundry rooms are located on the second floor of homes, and that can cause multi-level damage. Replace rubber and plastic hoses with reinforced steel braided hose. Check connections periodically to make sure they are secure and replace the hoses every five years.
Sewer and Drain Backups
Sewer water has the potential to cause health issues, not to mention the odor that accompanies it. Understandably, this can bring serious issues to the home or business owner. The water that backs up from a sewer is classified as "Blackwater." It can contain all types of harmful contaminants and can be very dangerous. For these reasons, a professional cleanup company like SERVPRO of Indianapolis East, is highly recommended. Call our office, and we will respond immediately to make your home safe again.
Bathroom water leaks cause significant damage to a home. This is especially true if the bathroom is located upstairs. The main culprit is usually a supply line to the shower or toilet. We can't see the copper pipes that carry the water inside the walls, but we can see and inspect the supply line to the toilet. It's a good idea to replace the older line with a stronger braided one. These steel braided hoses are less likely to fail and are a proactive way to lessen the chance of having a leak.
Central Indiana is well known for having all for seasons. We have weeks in winter with severe weather when temperatures drop to single digits, and even in negative numbers. When outdoor temperatures drop that low homes and businesses are likely to suffer from broken pipes. The water inside pipes can freeze when outdoor temperatures drop below freezing. As freezing water expands, it causes the pressure inside the pipes to increase, possibly leading to bursting pipes. There are a few ways to help prevent this from happening.
Insulate pipes, especially those close to outside walls, attics, and crawl spaces where the chance of freezing is greatest. Open your cabinet doors under the sinks; this allows warmer air to circulate to the pipes. Seal air leaks surrounding pipes and keep garage doors closed if there are water supply lines in the garage.
The copper pipe that brings in water to the ice maker might have a bad or loose connection, or it could be pinched. Just like the other appliances in our homes, the fridge has a water supply line with continuous pressure in it. If that line becomes loose or broken in any way, water will spill out until the source is turned off. It's a great idea to familiarize yourself with where to go to shut the water off in case something like this happens to you.
Sump Pump Failure
If you have a basement, you understand the importance of a sump pump. Without one, water can seep into your basement and cause lots of damage. One of the most common causes of a flooded basement is a sump pump that stopped working. This could be that the pump is old and mechanically broken, but most likely, it's due to a power supply loss. When storms roll through, we can lose power to our homes at times. That's why it's so important to have a battery backup in place in the event this happens to you.
Call The Service Professionals
If you should suffer water damage, whether from a weather-related event or a cracked pipe, overflowing bathtub or toilet, call the water damage experts at SERVPRO of Indianapolis East 317-222-5068 for 24-hour emergency service. You can also click here to contact us online. At SERVPRO of Indianapolis East, we have specialized equipment, professional training, and certifications that allow us to restore your home or business to its pre-water damage condition and make it "Like it never even happened."
After The Fire Is Out
Call SERVPRO of Indianapolis East and we will make it "Like it never even happened."
Once the fire trucks leave, the first step to clean up and restoration is the board-up process . This is part of the emergency services provided by SERVPRO of Indianapolis East. Firefighters will often break windows cut holes in the roof to help air out the property from all the smoke and heat. The board-up is essential to secure your property from theft and liability.
How The Smoke Travels
Even small-scale fires in a home can result in large amounts of fire and smoke damage. If your HVAC (your heater or A/C) system is on, then the smoke will most likely enter through the return vents and be spread throughout the duct system. This will not only carry the smoke and the smoke damage throughout the house but also cause smoke damage to your ducts.
Your ducts might have dust throughout the system, which can absorb the smoke, meaning every time your air conditioner or heater turns on, you'll smell the residual smoke for weeks and months after the fire.
You won't need to worry about that if you call service professionals at SERVPRO of Indianapolis East. We will clean the furnace and HVAC system thoroughly to remove the smoke from your ducts.
Get The Water Out As Soon As Possible
SERVPRO of Indianapolis East responded to a fire damage call that received water damage that nearly equaled the amount of damage from the fire. Sometimes fires are put out by extinguishers, and water is not a factor in the cleanup process. When there is water damage in tandem with fire loss, the water's extraction must happen as quickly as possible.
The water removal process begins almost immediately. It is essential to remove the majority of the water as soon as possible to avoid mold growth. Our technicians use state of the art moisture detection equipment and years of experience to find the water trapped behind the walls and under floors. We then use dehumidifiers and air movers to remove the remaining water and complete the drying process.
Saving Your Belongings
Once our SERVPRO professionals arrive at your Indianapolis home or business, always in properly marked SERVPRO vehicles and uniforms, we can get to work on mitigation techniques designed to preserve your property and its contents. Processes like pack-outs remove the at-risk furniture and contents from your property to our secured warehouse.
Pack-outs provide a safe place for their storage and specialized attention until it is time to return them to your fully restored home. Separating the two gives us a better opportunity to clean and restore the structure. During their time with our Contents Department, individual items get cleaned, disinfected, and deodorized to be ready for their return to the property.
Our crews hand wrap and protect every large item, such as furniture, tables, chairs, and artwork. Smaller items are sorted and put into boxes. For inventory purposes, we photograph and label each item packed out and removed, and organize these pictures and labels in our proprietary software to keep track of your items during the entire process accurately.
Call The Service Professionals
If you experience a fire in your Indianapolis-area home or business, call the fire damage restoration specialist at SERVPRO of Indianapolis East. We will respond immediately to your call, day or night 24/7/365.
We have the knowledge and equipment to remove all the fire and smoke damage and restore your property to how it was before the fire. We are a trusted leader in the restoration industry that business owners and homeowners have turned to for over 50 years to restore and repair their property.
Cleaning smoke damaged homes and businesses requires specialized training, materials, and equipment. Insurance companies trust SERVPRO of Indianapolis East to get the job done right. If your home experiences a fire or water damage, call the professional restoration at SERVPRO of Indianapolis East, and we will make it "Like it never even happened."