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Fire & Water - Cleanup & Restoration

Customer Service Is Our Top Priority

7/1/2020 (Permalink)

This picture reads Customers Service and has a green checkmark next to it. Happy customers are the key to success.

What Our Customers Are Saying About Us

From Paul,
"When our house was inundated by a flood, the team at SERVPRO were absolute rock stars in getting us taken care of. Their expertise and knowledge in how to deal with a disaster like that was invaluable to getting us back on our feet. I truly don't know what I would have done without their help. Anytime I need a service they offer, they will be the very first phone call I make!"

From Sherry,
"SERVPRO provided excellent customer service. Carpets look amazing, we couldn't ask for better! If you're looking for any kind of cleaning or restoration service, no need to look further. I highly recommend this company!"

These are actual real quotes from our customers. We pride ourselves on excellent customer service. Without happy customers, there is no SERVPRO of Indianapolis East. So going the extra mile to make you smile is what we do. Our teams are highly trained in water and fire cleanup and restoration and also how to provide excellent customer service.

No one is perfect, and we're not saying that we are either. Sometimes things are bound to happen, but how you respond to a negative situation defines you. If a problem does arise in the course of doing business, we'll address the situation and do our very best to resolve the issue as quickly as possible. That's our belief here at SERVPRO, turn a negative situation into a more positive one.

Online Presence

Excellent customer service is paramount in today's world. Customers research businesses online before they visit or buy from them. Having easy access to the web has radically changed the way people shop for almost everything today. If your business is not performing well, the potential customers will know about before they ever call you. Buyers value online reviews and will make an informed decision based on what others have said about you.

Always here To Help

Here at SERVPRO, we strive for excellent customer service every day. One way we do this is by promptly answering your phone call, day or night, 24/7. During the daytime hours, our office manager is onsite to take all incoming calls and answer your questions. After regular business hours, we always have a live SERVPRO representative ready to assist you. If your call is an emergency, then you're immediately connected to our on-call teams.

We Love Our Customers

We take customer service and attention to detail very seriously, and it shows to our customers. When we have a repeat customer or a referral from happy clients, it makes our day. You're the most important part of what we do here at SERVPRO. Restoring homes and businesses after fire and water damage is vital, but it's the people we like to help most. Returning your life to normal after a disaster is our primary focus. SERVPRO of Indianapolis East believes that happy clients are the key to success.

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